Privacy Policy

Business Name: Prompt Renewables Private Limited

Website: www.promptco.in

Registered Address: Manchar, Taluka Ambegaon, District Pune, Maharashtra – 410503, India

Contact Email: admin@promptco.in

Phone: +91 98903 98962

Prompt is a solar energy and electronics company serving residential customers, commercial establishments, and housing societies across Pune, Nashik, and Maharashtra. Our services include supply, installation, and after-sales support for rooftop solar systems, inverters, batteries, UPS systems, stabilizers, BLDC fans, water heaters, water purifiers, and home protection devices.

When you interact with our website or contact us, we may collect the following personal information:

• Full name
• Phone number and email address
• Postal address or pin code (for site survey scheduling)
• Product enquiry details and messages submitted via the contact form
• UTM / referral source data (how you found our website)
• Device type, browser, and approximate location (via analytics tools)

We use the information collected for the following purposes:

• Responding to enquiries and scheduling free site surveys
• Providing quotations for solar and electronics products
• Sending order confirmations and service updates
• Improving our website and service quality
• Complying with legal and regulatory obligations
• Sending promotional offers — only with your consent

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Prompt may collect advance or partial payments for product orders and installation services. The following terms apply:

• All prices are quoted in Indian Rupees (INR ₹)
• Payment schedules (advance, milestone, final) are communicated in the written quotation
• Accepted payment methods: Bank Transfer (NEFT/RTGS/IMPS), UPI, Cheque
• Receipts and invoices are issued for all payments received
• Government subsidy amounts (e.g. PM Surya Ghar) are subject to government processing timelines and are not controlled by Prompt

Customer data submitted through our website is stored securely using Supabase (cloud database with encryption at rest). We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

Data is retained for as long as necessary to fulfil the purposes described in this policy or as required by applicable Indian law.

Our website uses cookies and third-party analytics tools (Google Analytics / Google Tag Manager) to understand how visitors use our site. This data is aggregated and anonymized. You may disable cookies in your browser settings, though some website features may be affected.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at admin@promptco.in.

Our website may contain links to third-party websites (e.g. government portals, product manufacturers). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

Prompt operates exclusively within India. Our products and services are not subject to international export controls. All solar installations comply with applicable MNRE (Ministry of New and Renewable Energy) regulations, Maharashtra DISCOM guidelines, and local building codes.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

For any privacy-related queries, please reach out: