Legal
Disclaimer
Last updated: May 2025
1. General Information
The information provided on www.promptco.in (operated by Prompt Renewables Private Limited) is for general informational purposes only. While we make every effort to keep the information accurate and up to date, we make no representations or warranties of any kind — express or implied — about the completeness, accuracy, reliability, or availability of the content on this website.
2. Business Description
Prompt provides rooftop and ground-mounted solar installation services for residential homes, commercial buildings, and housing societies across Maharashtra. We also supply related electronics including solar inverters, lithium & lead-acid batteries, UPS systems, voltage stabilizers, BLDC fans, solar water heaters, water purifiers, and home protection devices.
All products are sourced from authorized manufacturers and distributors. Technical specifications, pricing, and availability are subject to change without prior notice.
3. Terms of Service
By using our website and engaging our services, you agree to the following terms:
- All quotations provided are valid for 30 days from the date of issue unless stated otherwise
- Installation timelines are estimates and may vary based on weather, site conditions, and government approvals
- Government subsidies (PM Surya Ghar Muft Bijli Yojana, MSEDCL net metering) are subject to government processing — Prompt assists with applications but cannot guarantee approval timelines
- Product warranties are as per the original manufacturer's terms and conditions
- Prompt's workmanship warranty covers installation quality for 1 year from the date of commissioning
- Annual maintenance contracts (AMC) are available separately and governed by individual AMC agreements
4. Savings & Performance Estimates
Energy savings, payback period, and generation estimates shown on this website are approximate calculations based on average sunlight hours, standard panel efficiency, and typical electricity tariffs in Maharashtra. Actual results may vary based on:
- Roof orientation, shading, and tilt angle
- Local weather and seasonal variation
- Changes in electricity tariff rates by MSEDCL / DISCOM
- Individual energy consumption patterns
Prompt does not guarantee specific savings or generation figures.
5. Payment Terms
All transactions are conducted in Indian Rupees (INR ₹). Standard payment terms:
- Advance: As per the agreed quotation (typically 30–50% on order confirmation)
- On Delivery: Balance before or on the day of equipment delivery
- Final: Remaining amount on installation completion and commissioning sign-off
Prompt is not liable for delays in government subsidy disbursements. Any subsidy received after the customer has made full payment will be transferred to the customer as per the agreed arrangement.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Prompt Renewables Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use or inability to use our website or services
- Errors or omissions in website content
- Third-party product failures covered under manufacturer warranties
- Acts of God, natural calamities, or grid failures beyond our control
- Unauthorized modification or tampering of installed equipment
7. Third-Party Products & Links
Prompt distributes products from third-party manufacturers (Luminous, Havells, Microtek, Growatt, and others). Product specifications, warranty terms, and performance data are as provided by respective manufacturers. Prompt acts as an authorized dealer and does not modify manufacturer warranties.
Links to external websites (government portals, product sites) are provided for convenience only. We are not responsible for the content or accuracy of third-party websites.
8. Intellectual Property
All content on this website — including text, images, logos, graphics, and videos — is the property of Prompt Renewables Private Limited or used with permission. Unauthorized reproduction, distribution, or use of our content is prohibited without prior written consent.
9. Governing Law
These terms and any disputes arising from the use of this website or our services shall be governed by and construed in accordance with the laws of India. Any legal proceedings shall be subject to the jurisdiction of courts in Pune, Maharashtra.
10. Contact & Grievance
For any queries, complaints, or grievances:
Prompt Renewables Private Limited
Manchar, Ambegaon, Pune – 410503, Maharashtra, India
Email: admin@promptco.in
Phone: +91 98903 98962
We aim to respond to all grievances within 7 working days.